Privacy Policy | Urban Flux Studios

Urban Flux Studios ( will never spam you or give your personal data to anyone else, you can read our privacy policy detailed below. Your private information is safe with us. We take our customers’ privacy seriously and we will only collect and use your personal information as outlined below. We shall take all reasonable steps to protect your personal information. For the purpose of this clause, “personal information” shall be defined as detailed in the Promotion of Access to Information Act 2 of 2000 (PAIA). View our full POPI Notice here

Collection of Personal Information

Urban Flux Studios does not sell, share, or trade customers’ personal information, collected online, with third parties. When you sign up for our newsletter, the personal information we collect may include: Name and Surname Email Address When making a purchase, the personal information we collect may include: First Name Last Name Email Street Address Province and City Country Postal Code Mobile Number

Security of Your Personal Information

Urban Flux Studios ensures that all information collected will be safely and securely stored. We protect your personal information by: Restricting access to personal information Maintaining technology products to prevent unauthorised computer access Securely destroying your personal information when it’s no longer needed for our record retention purposes When making an online purchase, Urban Flux Studios has no access to your payment details, as we direct you to PayFast to ensure highest security. 

Disclosure of Personal Information

We will not share your information with any other organisations other than related companies and those third parties directly related to the delivery of the products you have purchased from the Urban Flux Studios website. In exceptional circumstances, Urban Flux Studios may be required to disclose personal information, such as when there are grounds to believe that the disclosure is necessary to prevent a threat to life or health or for law enforcement purposes. Urban Flux Studios is committed to complying with the Promotion of Access to Information Act 2 of 2000 and its principles. If you believe that your privacy has been breached by Urban Flux Studios, please contact us at, and we will resolve the issue. 

Data Collection

When you visit, our hosting servers will automatically record information that your browser sends whenever you visit a website. This data may include: Your computer’s IP address, Browser type, the Webpage you were visiting before you came to our site, pages you visit, the time spent on those pages, items and information searched for on our site, access times and dates, and other statistics. This information is collected for analysis and evaluation to help us improve our site and the services and products we provide. This data will not be used in association with any other personal information. 

Complaints about breaches of privacy

If you are not satisfied with the way in which we handle your enquiry or complaint, please don’t hesitate to contact us at 

Unsubscribing from our Newsletter

You can update your email subscription preferences by following these steps: If, after you opt-in for electronic marketing, you change your mind, you may withdraw your consent for us to contact you and use your information at any time by contacting us at or unsubscribing from our email newsletter. 

In the footer of such emails, click on the “unsubscribe from this list” link. You will then be unsubscribed and removed from our mailing list. Alternatively, please contact us via email and request to be unsubscribed. Our customer service team will remove you from our mailing list and confirm when this has been completed. 

How do we get your consent

When you provide us with personal information to complete a transaction, verify your credit card, place an order, arrange for a deliver, we imply that you consent to our collecting it and using it for that specific reason only. If we ask for your personal information for a secondary reason, like marketing, we will either ask you directly for your expressed consent or provide you with an opportunity to say no. 


We may disclose your personal information if we are required by law to do so or if you violate our Terms of Service. 

Third Party Services

In general, the third-party providers used by us will only collect, use, and disclose your information to the extent necessary to allow them to perform the services they provide to us. However, third-party service providers, such as payment gateways and payment transaction processors, have their privacy policies regarding the information we are required to provide to them for your purchase-related transactions. For these providers, we recommend that you read their privacy policies so you can understand the manner in which your personal information will be handled by these providers. Once you leave our store’s website or are redirected to a third-party website or application, you are no longer governed by this Privacy Policy or our website’s Terms of Service. 


To protect your personal information, we take reasonable precautions and follow industry best practices to ensure that it is not inappropriately lost, misused, accessed, disclosed, altered, or destroyed. If you provide us with your credit card information for the Payfast Payment Option, the information is encrypted using Extended Validation SSL with 2048-bit encryption, the highest level of encryption available. 

Changes to our privacy policy

We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it. If our store is acquired or merged with another company, your information may be transferred to the new owners so that we may continue to sell products to you. 

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