At Nok, we strive to provide you with beautiful furniture that meets your expectations. However, if you are not satisfied with your purchase, we offer a refund and returns policy to ensure your complete satisfaction. Please read the following policy carefully:

1. Eligibility for Returns and Refunds: We accept returns and provide refunds for products that are in their original condition, unused, and in their original packaging. The return must be initiated within 30 days from the date of delivery.

2. Returns Procedure: To initiate a return, please contact our customer service team with your order details and reason for the return. You can reach us at info@urbanflux.co.za – Our customer service team will guide you through the return process and provide you with a return authorisation (RA) number. Please ensure that the RA number is clearly marked on the outside of the package when returning the product.

3. Return Shipping: Customers are responsible for the return shipping costs unless the return is due to a manufacturing defect or an error on our part. We recommend using a reliable shipping service with tracking and insurance for your return. The returned product must be properly packaged to prevent any damage during transit.

4. Inspection and Refunds: Once we receive the returned product, our team will inspect it to ensure it meets the eligibility criteria mentioned above. If the returned product passes the inspection, we will process the refund to the original payment method used for the purchase. Please note that it may take a few business days for the refund to appear in your account, depending on your bank or payment provider.

5. Exceptions: Custom-made or personalised products cannot be returned or refunded unless there is a manufacturing defect or an error on our part. Clearance or final sale items are not eligible for returns or refunds, except in cases of manufacturing defects.

6. Wood Variation: Wood is a natural product, and as such, there may be variations in color, grain patterns, and texture. We strive to provide accurate product images on our website, but please note that the actual color of the wood may differ slightly from what is shown online. These natural variations should not be considered defects and are not eligible for returns or refunds.

7. Damaged or Defective Items: If you receive a damaged or defective item, please contact our customer service team immediately. We may request supporting evidence, such as photographs, to assess the damage or defect. We will provide a resolution, which may include sending a replacement item or issuing a refund, depending on the circumstances. Please note that this refund and returns policy is in addition to your rights and does not affect your legal rights as a consumer. If you have any further questions or require assistance with returns, refunds, or any other inquiries, please don’t hesitate to contact our customer service team. We are here to help you